Help · Doc 5 of 5
How to suggest an edit to a Journey
The library gets better every time someone uses it. When something's wrong, missing, or out of date, you can flag it from any step and it goes to the WERQ review queue.
Phase A · Why and when
Why this matters
Why this matters
The library gets better every time someone uses it. When a resource closes, a phone number changes, a deadline shifts, or you find a step that misses something important — that knowledge shouldn’t stay in your head. Suggesting an edit puts it into the library for every navigator who comes after you.
Phase B · Submit a suggestion
Where to find the Suggest edit button
Where to find the Suggest edit button
Open any Journey and expand the step you want to flag. Look for the pencil icon in the top right corner of the step. Click it to open the suggestion form.
You can also suggest a new Journey entirely. Go to Roadmap in the left nav. Under What’s been requested, you’ll see what’s already in the queue. If your Journey isn’t there, click Request a Journey to submit it.
Resources
What to include in your suggestion
What to include in your suggestion
The more specific you are, the faster we can act on it. Tell us:
- What’s wrong or missing. “The phone number for JOIN is no longer active.” “This step doesn’t mention that OHP applications can take 45 days right now.” “There’s a step missing about what to do if the client has a criminal record.”
- What the correct information is, if you know it. The name of the new contact, the updated deadline, the resource that fills the gap.
- When you noticed it. Recent experience with a client is the best evidence. “I tried to use this referral last week and the number was disconnected.”
You don’t need to have the full answer to submit a suggestion. Flagging that something is wrong is enough to start the review.
Going well
Specific quote or example
A real client encounter beats a hypothetical every time.
Dated observation
"Last Tuesday" tells us this is fresh; "a while back" needs more context.
Where to check in
"Something seems off" with no detail
We'll follow up — but you can save the round-trip by being specific upfront.
Multiple unrelated changes in one suggestion
Submit one per topic so each can be reviewed and applied independently.
Phase C · After you submit
What happens next
What happens next
WERQ reviews every suggestion, usually within two weeks. For straightforward corrections (a changed phone number, a closed resource), we apply the fix directly and update the Journey. For bigger changes (adding a phase, restructuring steps, adding a new resource), we may reach out to ask for more context.
Either way, you’ll get an email letting you know what happened.
If your suggestion was applied, the Journey will show an updated timestamp. If it wasn’t, we’ll include a note explaining why, and in many cases what we used instead.
Request a Journey that doesn't exist yet
Request a Journey that doesn't exist yet
Go to Roadmap and click Request a Journey. Describe the situation your clients face and what outcome you’re trying to support. If enough navigators request the same Journey, it moves to the top of the build queue.
You can also see what’s already been requested. If your Journey is already there, upvote it.
Resources